Frequently Asked Questions

About our products

Are your products genuine?

We sell each product under its original brand name (for example Medicube, ANUA, LAPCOS, Mixsoon and TOLEVITA). Products are sourced through Shopify Collective from independent suppliers. If you ever have a question about a product's origin, contact us before or after you order.

Does Bella Beauty Co. make these products?

No. We curate and sell products from established brands. Our own Bella Beauty Co. Signature Collection is in development and will launch separately.

Is a product right for my skin?

Check the product page for the brand's description and directions, and read the full ingredient list on the packaging before use. Patch-test new products on a small area first. If you have a skin condition, are pregnant, or have an implanted medical device, ask a healthcare professional before using new skincare or electric beauty devices.

How do I use a sheet mask, hydrogel mask or overnight mask?

Sheet and hydrogel masks go on clean, dry skin and are removed after the time listed by the brand. Overnight (sleeping or wrapping) masks are the last step of your evening routine. Always follow the directions on the product page and packaging.

How do I care for a gua sha tool?

Use it with a face oil or serum so it glides, and wash it with mild soap and water after each use. Store it where it cannot fall, since stone tools can chip or break.

How do electric facial hair removers work?

The facial hair removers we sell trim fine hair at the skin's surface. They do not remove hair from the root. Use them on clean, dry skin and clean the head after each use as the manufacturer directs.

Orders and shipping

Where do you ship?

We currently ship to the United States and Canada. Shipping cost is calculated at checkout based on your address and items.

Why did my order arrive in more than one package?

Our products ship directly from different suppliers, so items from one order can arrive separately on different days. You will receive tracking for each package.

Returns

Can I return a product?

Our full return policy will be posted on this site before we open. Please contact us before sending anything back so we can give you the correct return address.